Customer Service
- Shipping & Delivery
- Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Contact Information
- Opening Hours
- Shipping & Delivery
We deliver to Australia and New Zealand only. Our domestic postage service includes:
- Delivery to anywhere in Australia via Australia Post (usually 1-3 business days* delivery to capital cities, 3-6 business days* elsewhere).
- Express Delivery within Australia can be selected during checkout. It is a guaranteed next day delivery service. Certain regions are excluded - please check with Australia Post to confirm next business day express post networks.
- You can choose either Australia Post Air Mail or Economy Air for delivery.
- Security
Our shopping cart uses the eway payment gateway which is secured by 128bit SSL encryption.
- Returns & Replacements
- Our online returns and exchange policy is simple. We offer a refund within 14 days of the purchase date providing the product is returned as new and with proof of purchase. We offer exchange within 28 days of purchase, again providing the product is returned as new and with proof of purchase. We do not offer a refund on postage. Faulty items can be replaced or refunded in full (including postage). Please contact us for further details.
- Payment, Pricing & Promotions
All prices are in Australian Dollars (AU$). The Games Shop accepts the following payment methods:
- Visa, Mastercard and American Express. We charge at the time of processing so please ensure that your card has sufficient credit, or your order may be delayed while we contact you.
- Paypal
- Bank deposit. Account details will be emailed to you with your order confirmation. Please use your order number as reference.
- Contact Information
You can contact us with the following details:
- Email: contact@gameshop.com.au
- Free call within Australia: 1800 674 263
- ABN: 32 104 973 042
- Opening Hours
Store Opening Hours:
- Monday to Thursday 10am - 6pm
- Friday 10am - 8pm
- Saturday 10am - 6pm
- Sunday 11am - 5pm
